RETURNS AND EXCHANGES

HOW TO MAKE AN EXCHANGE OR RETURN? 

To request an exchange or return, contact us via email info@miuxashoes.com with your order number, the items you wish to exchange or return and the reason. We will tell you how to proceed.

EXCHANGE

-Miuxa Shoes will assume the transport costs of the first change for mainland Spain, the Balearic Islands and Portugal*Except Madeira and Azores.

-If you want to request a change, you have 14 calendar days from receipt to notify us via email info@miuxashoes.com

-To request the exchange, the items must be in perfect condition, inside their original box and wrapped to protect it. Item and box must be intact, otherwise the exchange cannot be accepted. The product to be returned must be in the same state in which it was received by the customer. Shoes should be tried on on a carpeted surface to avoid marks.

-If after a first change (in current and/or timeless campaign items), the customer would like to make a second change, the costs of the new shipment are borne by the customer, including Spain and Portugal.

-Miuxa Shoes reserves the right to reject changes communicated after the deadline (14 calendar days from receipt).

RETURN 

-If you want to request a return, you have 14 calendar days from receipt to notify us via email info@miuxashoes.com

-The shipping costs for the return are borne by the customer. Through email you will be informed about the options to manage the return.

-To request a return, the items must be in perfect condition, inside their original box and wrapped to protect it. Item and box must be intact, otherwise the return cannot be accepted. The product to be returned must be in the same state in which it was received by the customer. Shoes should be tried on on a carpeted surface to avoid marks.

-It is very important that no item is returned to us without prior notice by email. These returns will not be honored.

-For items belonging to the Outlet section, returns will not be accepted, only exchanges.

-Miuxa Shoes reserves the right to reject returns communicated after the deadline (14 calendar days from receipt).

-The amount of the return will be refunded by the same means of payment used in a time not exceeding 5 days from receipt of the package.

 DEFECTIVE ITEMS 

An item is considered defective when it has been received damaged or when a manufacturing defect is evident. Please note that items damaged by wear and tear are not considered defective. We are responsible for any defective item through its repair, replacement, price reduction or return in accordance with Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods. 

All items are quality checked for damage or defects before they are shipped. If you receive an item that is not in perfect condition, please contact us by email at info@miuxashoes.com with photos of the item attached and your order number.