1. RETURNS AND EXCHANGES:
–If you want to exchange or return the product because you are not satisfied with your purchase, you have 10 days from receipt to notify us of your change or return.
–You can make the change or return by sending an email with your order number and the reason for the change or return to firstname.lastname@example.org or by phone +34 629648764 from 09:00 to 12:30 (Spanish time), we will be happy to help you.
–Miuxa Shoes will assume the transport costs of the first change and return for mainland Spain, the Balearic Islands and Portugal. For the other countries the shipping costs for changes or returns will be borne by the customer.
–Items must be returned in perfect condition, in their original box and wrapped to protect it. Item and box must be intact, otherwise, the return or exchange will not be accepted. The product to be returned must be in the same state in which it was received by the customer. Shoes should be tested on a carpeted surface to avoid marks.
–The amount of the return will be refunded by the same means of payment used between 2-7 days after receiving the package.
–For sale and/or outlet orders, shipping is free. Shipping costs for the exchange or return are borne by the customer.
–In the event that the company notices an improper or abusive use of the return or exchange service by a customer, it reserves the right to restrict its free use in that specific case. If after a first change (in current and / or timeless campaign articles), the customer wants to make a second change, the costs of new shipping and return are borne by the customer, including Spain and Portugal.
An item is considered defective when it has been received damaged or when a manufacturing defect is evident. Please note that items damaged by wear and tear are not considered defective. We are responsible for any defective item through its repair, replacement, price reduction or return in accordance with Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.
All items are quality checked for damage or defects before they are shipped. If you receive an item that is not in perfect condition, please contact us by email at email@example.com with photos of the item attached and your order number.